Complaint Policy

Last updated: July 17, 2025

Introduction:
This Complaint Policy outlines how Jaaspire handles complaints from all users – including Creators, Subscribers, and the general public – regarding any issues on our platform. It covers both internal complaints (e.g. content disputes, harassment, account issues, moderation decisions, policy violations) and external/legal complaints (e.g. DMCA copyright notices, impersonation claims, illegal content, law enforcement inquiries). By using Jaaspire, you agree to this policy and to provide truthful information when making a complaint. This policy is designed to meet or exceed relevant legal requirements and industry best practices for online platforms (including obligations under the EU Digital Services Act and UK Online Safety Act), while preserving Jaaspire’s rights under laws like CDA §230. Your statutory rights are not affected by this policy.

1. Who Can Submit a Complaint

Eligible Complainants: Any person with a legitimate concern can submit a complaint under this policy. This includes:

Jaaspire Users: Creators, Subscribers, or other registered users can file complaints about any issue affecting their experience or violating our Terms of Service. For example, users may complain about another user’s content or behavior, harassment, or unfair treatment.
Affected Non-Users: Individuals who do not have a Jaaspire account but are directly impacted by content on Jaaspire can also file complaints. For instance, if your copyrighted material or personal images appear on Jaaspire without permission, or someone is impersonating you on our platform, you have the right to submit a complaint.
Legal/Regulatory Entities: Intellectual property owners, law enforcement agencies, or other authorized third parties may submit complaints or requests on legal matters (such as copyright takedowns or unlawful content reports). These external complaints follow the special procedures outlined in Section 4 below.

Good Faith Requirement: By submitting a complaint, you affirm that the information you provide is accurate and complete to the best of your knowledge. We do not tolerate complaints made in bad faith or to harass others. Abusing the complaints process (for example, filing knowingly false or malicious complaints) is a serious violation of this policy and can result in account suspension or termination. Jaaspire uses various methods to detect and prevent abuse of this process, and may take appropriate action if abuse is found.

2. What Issues Qualify as Complaints

We handle complaints about a broad range of issues to keep our community safe and fair. Qualifying complaints include, but are not limited to:

Content Violations: Complaints that certain content on Jaaspire is illegal or violates our Terms of Service or Acceptable Use Policy. This includes content depicting illegal activities, child sexual abuse material, sex trafficking, extreme violence, hate speech, non-consensual intimate content, or any other prohibited material. If you suspect any content on Jaaspire is illegal or violates our rules, please report it immediately (see Section 3 on how to report). We treat such reports with the highest priority.
Harassment or Abuse: Complaints about other users engaging in harassment, stalking, hate or bullying, or any conduct that creates a hostile environment. This applies to comments, messages, or any interaction on the platform.
Impersonation or Identity Misuse: Complaints that a user is impersonating someone else (e.g., using someone’s name, images, or brand without authorization) or otherwise infringing on personal rights. We will review claims of impersonation or fake accounts and may require verification from the complainant to take action.
Non-Consensual Content: Complaints that someone has posted content featuring an individual without that person’s consent (such as explicit images or videos uploaded without permission). These complaints are taken very seriously. We will review any evidence provided, and if we confirm the content was posted without consent, we will remove it and take appropriate action against the uploader. In cases where consent is disputed and not immediately clear, we will attempt to resolve the issue fairly; if a dispute about consent cannot be resolved informally, Jaaspire may submit the matter to a neutral arbitrator at our expense for an independent decision.
Copyright Infringement (DMCA Notices): Complaints that material on Jaaspire infringes someone’s copyright. Copyright owners or their agents can send us a DMCA takedown notice (see Section 4 for details). Upon receiving a valid notice, we will promptly remove the allegedly infringing content and notify the uploader of the claim. Jaaspire maintains a policy to terminate the accounts of repeat infringers in accordance with the DMCA. (See Section 4.2 on how to submit a copyright complaint and counter-notice procedures.)
Other Intellectual Property or Legal Violations: Complaints about trademark infringement, defamation, privacy violations (e.g., doxxing or sharing personal data), or any content that otherwise violates the law or someone’s rights. These will be reviewed and addressed under applicable laws and our policies.
Account Issues & Moderation Decisions: Complaints related to your Jaaspire account status or our moderation actions. For example, if your content was removed for a policy violation, your account was suspended or terminated, or you received an official warning that you believe is unwarranted, you can file a complaint (which serves as an appeal of the moderation decision). This also covers disputes about moderation of another user’s content that affects you (for instance, if you believe we wrongly left up content that should be removed, or vice versa). See Section 5 and Section 6 for how we handle review and appeals of such cases.
Platform Functionality & Transactions: Complaints about site functionality, payment issues, or other service-related problems. (These may be handled by our Support team as customer service issues, but if you frame it as a formal complaint, we will address it under this Policy.) For example, if you experience billing errors, payout problems, or technical issues that significantly impact you and you want to escalate them as a complaint, you may do so.
Other Internal Policy Violations: Any other complaints alleging breaches of Jaaspire’s terms or community guidelines by users, which are not covered in the above categories. If it violates our Terms of Service or rules, you have a right to complain about it.

Note: This Complaint Policy does not cover general customer feedback, feature requests, or minor issues that can be resolved via our normal support channels. It is intended for resolving disputes and policy-related issues as listed above. For routine support inquiries, users should continue to use the standard Support/Help Center.

3. How to Submit a Complaint

Jaaspire offers multiple channels to submit a complaint. We encourage you to use the method most appropriate to your issue:

3.1. In-Platform Reporting: The fastest way to report content or user misconduct is through Jaaspire’s built-in reporting tools. Each piece of content (such as a post, photo, or video) and each user profile has a “Report” button or menu option. By clicking the “Report” function on the content or user page, you can select the reason for your complaint from the provided dropdown menu and submit it directly to us. This is ideal for reporting things like offensive content, spam, harassment, or any Terms of Service violation you encounter while browsing Jaaspire. Our system logs the reported content and user, which helps expedite review.

3.2. Online Complaint Form / Contact Form: You may also file a complaint via our online contact form on the Jaaspire Help Center. Select the category that best fits your issue (for example, “Report a policy violation” or “Appeal a moderation decision”) and provide the details of your complaint in the form. Be as specific as possible about what happened and why you are complaining. This form allows you to include attachments (screenshots, links, etc.) that might support your claim. Using the contact form ensures your complaint is routed to the appropriate team for faster handling.

3.3. Email: You can submit complaints by email. Our dedicated support email for complaints is [email protected] (or another designated address provided on our website). In your email, include the following:

Your full name and contact information (and your Jaaspire username/email if you are a registered user).
A clear description of the issue and type of complaint (e.g. “Copyright Infringement Notice”, “Harassment by another user”, “Appeal of content removal”, etc.).
Identify the relevant content or user involved: include URLs or usernames, post IDs, or any pointers so we can locate what you are complaining about.
Any evidence or documentation supporting your complaint (text, images, screenshots, etc.).

3.4. Physical Mail: If needed for formal notices, you may send a written complaint via postal mail to our registered office. (Refer to the Jaaspire Terms of Service or website for the current mailing address for legal notices.) Include the same information as you would in an email. Note that physical mail complaints will take longer to process; we recommend electronic submissions for faster resolution. For DMCA notices specifically, a written notice to our designated agent by mail or email is acceptable – see Section 4.2 below.

3.5. Special Channels:

DMCA/Copyright Notices: To report copyright infringement, you should send a formal DMCA takedown notice to our Designated Copyright Agent (see Section 4.2). We accept DMCA notices by email (preferred) or mail. The notice must contain the information required by 17 U.S.C. §512(c)(3) (such as a description of the copyrighted work and infringing material, a statement of good faith belief, a statement under penalty of perjury, and your signature). Using our online form or support email to report “Stolen Content” will also initiate this process; our team can help guide you in providing the necessary details.
Law Enforcement Requests: If you are a law enforcement officer or government agent with a legal inquiry or request (for example, a subpoena, court order, or an emergency disclosure request), please see Section 4.4 of this Policy. We have dedicated contact channels for law enforcement to ensure such requests are handled expediently. Generally, law enforcement can contact us at [email protected] (for formal legal process) or through any official channels we provide. Emergency or imminent-harm situations should be clearly flagged.
Third-Party Mediation (EU only): If you are an EU/EEA user seeking an out-of-court resolution via a certified dispute body or the European Commission’s Online Dispute Resolution platform, you may initiate that externally (see Section 6.2). However, we still encourage you to first notify us of your issue through one of the above methods so we can attempt to resolve it directly.

When making a complaint, provide as much detail as possible. If key information is missing, we may have difficulty investigating and resolving your complaint. For example, if you say “someone is stealing my content” but do not include the username or links to the content in question, our ability to help will be limited. We may reach out to you for additional information if needed, so please ensure your contact details are accurate and check your email for any follow-up questions from us.

Confirmation: After you submit a complaint via the above channels, you should receive a confirmation (either on-screen or via email) that it was received. If you do not get confirmation within a reasonable time, please resubmit or contact support to ensure your complaint was received.

4. Our Complaint Handling Process

4.1. Review and Investigation

Once a complaint is received, Jaaspire will promptly initiate a review. Our process generally involves the following steps:

Acknowledgment: We strive to acknowledge receipt of your complaint quickly. If you submitted via the online form or email, you’ll usually get an automated acknowledgement within 24 hours. For reports made via the in-platform tool, the acknowledgment may be in the form of an on-screen message or a log in your account’s support tickets.
Initial Triage: We categorize the complaint to determine which team and process is required. For example, reports of illegal content or safety issues are escalated immediately to our Trust & Safety team; DMCA notices go to our Copyright team; general user disputes go to Moderation/Support teams. This triage ensures urgent issues (like imminent threats or child safety) are prioritized accordingly.
Investigation: An assigned Jaaspire team member will review the information you provided and any relevant evidence. They will also retrieve our own data as needed – for instance, accessing the content or user account in question, chat logs (if the complaint is about messages), transaction records (if about payments), etc. Our staff may use both automated tools and human analysis to investigate. We handle all complaints impartially and in good faith, meaning we give fair consideration to your claims and the context.
Additional Information: If the information provided is insufficient or we need clarification, we may contact you (or other parties) for more details. For example, if you claim copyright ownership, we might ask for proof; if you allege harassment, we might ask for message screenshots if not already provided. We might also reach out to the user who is the subject of the complaint for their side of the story (except in cases like anonymous reports or when notifying the user would impede an investigation, such as reports of very serious illegal content). We may request documents or statements from third parties as necessary to resolve the issue.
Cross-Referencing Policies: The team will determine if the issue indeed violates any Jaaspire policy or applicable law. This involves checking our Terms of Service, Acceptable Use Policy, Community Guidelines, and any relevant laws (like copyright law, harassment law, etc.) in the jurisdiction concerned. We also consider any contractual obligations (such as the Creator/Subscriber contract, if relevant).
Decision Making: Based on the findings, Jaaspire will make a decision on the complaint. We aim to do this within any legally required timeframe and as quickly as possible given the complexity of the matter. Simple issues may be resolved in a day or two, while complex investigations (for example, a multi-party copyright dispute or a technical fraud investigation) might take longer. In all cases, we will act without undue delay and keep the parties informed of the progress if it extends beyond a normal timeframe.

Jaaspire’s goal is to resolve all complaints within 7 business days of receipt whenever feasible. Many matters will be resolved sooner. If a legally mandated timeline applies (e.g. certain jurisdictions might require action or response within a specific number of days), we will comply with those requirements. If we anticipate that a complaint will take longer than 7 business days to fully investigate (due to complexity or the need for more information), we will notify you with an update.

4.2. Resolution Outcomes

After reviewing a complaint, we will take appropriate action based on our findings. Possible outcomes include:

Content Removal or Restriction: If the complaint is valid and the content is found to violate our policies or the law, we will remove or disable access to that content. For example, infringing content will be taken down; harassment or hate content will be removed; non-consensual images will be removed. In some cases, instead of full removal we might apply other restrictions (such as age-gating content, blurring an image, or removing a specific element of the content) if that resolves the issue in line with our policies. The content removal is often accompanied by a warning or penalty to the user who posted it, depending on severity.
Account Action: If the complaint reveals serious misconduct by a user, Jaaspire may take account-level action. This can range from a warning or temporary suspension to a permanent account deactivation/ban for the offending user. For instance, accounts posting illegal content or engaging in severe harassment can be terminated immediately. In the case of DMCA complaints, as noted, repeat infringers will have their accounts terminated after multiple strikes. Accounts used for illegal activities may be reported to law enforcement (see Section 4.4).
No Violation Found (Content Stays Up): If we determine that the content or behavior does not violate Jaaspire’s policies or applicable law, we will not take action on the content or account. We understand that not every unpleasant experience is a policy violation; sometimes content might be objectionable to an individual but still within our guidelines, or a reported user’s behavior might not meet the threshold for enforcement. In such cases, we will explain that we decided not to remove or alter the content. (The complainant will have the opportunity to appeal this decision – see Section 6.1 on Appeals.)
Partial Resolution or Alternative Action: Sometimes a complaint may be resolved in a way other than removal or no-removal. For example, if the issue is a transaction/billing complaint, we might issue a refund or credit. If it’s a miscommunication or personal dispute between users, we might facilitate a resolution or simply note the complaint in the users’ records for future reference. Our response will be tailored to appropriately address the core issue raised.
Referral or Dismissal: If the complaint falls outside Jaaspire’s control or is better handled by another process, we will advise accordingly. For instance, if someone submits a complaint about an off-platform issue (like something that happened on another website), or a dispute that’s clearly legal in nature beyond content (like a contract dispute between a Creator and Subscriber), we may refer the complainant to seek resolution outside Jaaspire. Likewise, clearly frivolous or irrelevant complaints (that are not abusive but simply don’t pertain to our platform) may be dismissed with an explanation.

In every case, we document the complaint and outcome internally for compliance and quality assurance purposes.

4.3. Notification of Outcome

We believe in transparency for users who raise concerns. Jaaspire will notify you when our review of your complaint is complete and inform you of the result and any actions taken. You will typically receive a response via the same channel you used to submit the complaint (for example, an email reply, or a notification via the support ticket system, or in-app notification).

If your complaint led to content removal or other enforcement, we will confirm that we took action (though we might not reveal all details for privacy reasons). For example: “We have reviewed your complaint and determined the reported content violated our policies. The content has been removed and the user has been issued a violation strike.”
If your complaint was an appeal of a moderation decision (e.g. you appealed your own content being removed), we will inform you whether we uphold the original decision or have reversed it. If reversed, content might be restored; if upheld, we’ll provide a brief explanation if possible.
If we did not take action (no policy violation found), we will let you know that we found the content or conduct in question to be permissible on Jaaspire and thus have not removed it. We’ll reference the relevant policy or reason whenever we can, so you understand our decision. You will also be informed of your right to appeal our decision if you disagree (see Section 6.1).
In some cases, we might also notify other parties of the outcome. For example, if you filed a DMCA notice, we are legally required to notify the user who posted the content of the takedown and allow them an opportunity to file a counter-notice. If a counter-notice is filed, we will let you (the original complainant) know and follow the DMCA procedure (restoring content after 10 business days unless you inform us of court action). If you complained about another user, we generally will not share the specifics of any disciplinary action taken against that user (for privacy reasons), but the user themselves will be notified of any action on their account.
Notifications will be provided in a timely manner once a decision is reached. If you haven’t heard back and it’s been longer than our stated resolution timeframe, please check that our response didn’t go to your spam folder or contact us for an update.

4.4. Special Procedures for Legal/External Complaints

Certain types of complaints involve additional legal procedures or external coordination:

DMCA Copyright Complaints: As noted, we comply with the DMCA. When we receive a valid DMCA notice alleging copyright infringement, we remove the content expeditiously and notify the user who posted it. That user has the right to send us a counter-notification if they believe the content was removed in error or has a lawful defense. If we receive a proper counter-notice, we will inform the original complainant (you) and restore the content within 10–14 business days unless you inform us that you have filed a court action to restrain the user from the infringing activity. We maintain a record of DMCA notices and counter-notices. Repeat Infringer Policy: Jaaspire tracks users who receive multiple copyright complaints and, in accordance with our Terms and the DMCA, we will terminate accounts that repeatedly infringe copyrights.
Other IP Complaints (Trademark, etc.): Non-DMCA intellectual property complaints (such as trademark infringement or rights of publicity) will be handled similarly by removal of offending content and notifying the involved parties. These typically don’t have a formal counter-notice process like DMCA, but if a user believes a takedown was mistaken, they can appeal through our normal complaint/appeal channels.
Law Enforcement and Court Orders: If we receive court orders or government demands relating to content (such as orders to remove illegal content or to provide user information), our Legal team will review them for validity. We comply with lawful orders that are binding on Jaaspire. Content removal pursuant to a court order or government notice will be done promptly and we will generally notify the user whose content is affected, unless legally prohibited. If you are a user affected by such an order and have legal grounds to challenge it, you may inform us or the issuing authority, but note that Jaaspire must comply with valid orders.
Notice and Action (Illegal Content): Under various laws (e.g., the EU Digital Services Act), Jaaspire has a duty to act on notices of illegal content. Any person can notify us of content they believe is illegal (whether or not they are directly affected). Our process described in Section 4.1 applies – we will assess the notice, and if the content is indeed illegal (or violates our policies), we will remove or disable it. We will inform the notifier of the outcome when possible. Additionally, if the content is extremely serious (such as CSAM or credible threats of violence), we will also report it to the appropriate authorities immediately (see Section 5 below on law enforcement cooperation). Jaaspire may proactively forward such notices and our actions to regulatory bodies if required by law.
Impersonation & Privacy Violations: Complaints of impersonation (someone pretending to be you) or privacy violations (exposed personal data, etc.) might require you to prove your identity or rights. We may ask you to provide a government ID or proof of ownership of the content/name in question. Once verified, we will remove the violating profiles or content and take action against perpetrators. These issues can also sometimes overlap with law enforcement (e.g., if someone impersonated to defraud others, or leaked private images, you may choose to involve police; we will cooperate as needed).
Contractual Disputes: If a complaint involves a contract dispute on Jaaspire (for instance, a Subscriber claims a Creator didn’t deliver promised content, or a Creator claims Jaaspire breached the contract), we will review under our Terms of Service and any applicable contract (like the standard Creator-Subscriber agreement). Resolutions may include facilitating a refund or enforcing the contract terms. However, some contract disputes might be outside the scope of this Policy and better addressed through other dispute resolution (see Section 6.2 for external mediation or legal action).

Throughout any legal complaint process, Jaaspire will maintain communication with the complainant and other affected parties to the extent possible. We may involve our legal counsel in correspondence for formal legal matters.

5. Cooperation with Law Enforcement and Authorities

Jaaspire is committed to cooperating with law enforcement and regulatory authorities to keep our platform and community safe. We handle law enforcement inquiries with urgency and diligence:

Reporting to Authorities: If we become aware of content or activity that involves child sexual exploitation, human trafficking, credible threats of violence, or other serious illegal conduct, we will report it to the appropriate law enforcement agencies. For example, suspected child sexual abuse material (CSAM) is reported to the National Center for Missing & Exploited Children (NCMEC) and law enforcement without delay, as required by law. We remove such content immediately, preserve relevant account data, and deactivate the user’s account pending investigation. We cooperate fully with any follow-up requests from law enforcement in such cases.
Law Enforcement Requests for User Data: Jaaspire may receive requests from law enforcement for user information (such as subpoenas, warrants, or emergency disclosure requests). Our policy is to carefully review each request to ensure it is legally valid and narrowly tailored. We require appropriate legal process (for example, a warrant for content of communications, or a subpoena for basic subscriber records, in accordance with applicable law). If the request is valid, we will disclose the information required by law. We also may notify the affected user, unless we are prohibited from doing so (e.g., by a gag order) or if notification is not appropriate (such as an emergency where someone’s safety is at risk). Please note that non-governmental requests for personal data (like civil subpoenas) are generally not honored without a court order, to protect user privacy, except as required by law.
Law Enforcement Requests to Remove Content: Sometimes, authorities may inform us about content that is unlawful (even without a formal order) or request removal in an emergency. Jaaspire may, on a case-by-case basis and in our sole discretion, remove or restrict content in response to law enforcement requests if we independently determine the content violates the law or our policies. We are not obligated to remove content solely on a request without legal order, but we will give due consideration to credible notifications from law enforcement, especially in urgent situations (such as content that poses an imminent risk to someone’s life or safety).
Emergency Situations: In emergencies (e.g., imminent danger of death or serious physical harm), Jaaspire can expedite disclosure of user information to law enforcement. Law enforcement can submit an emergency request (following our emergency request guidelines) and if we verify the situation, we may provide the limited information necessary to prevent harm, without waiting for formal process. We log and carefully evaluate all such requests.
Preservation of Data: Upon official request, we can preserve user account data for a certain period (90 days, extendable) to allow law enforcement to obtain proper legal process. This is often done when an investigation is underway but a warrant/court order is in progress.
Point of Contact: We maintain a dedicated point of contact for law enforcement inquiries (such as an email address specifically for law enforcement or a portal). This information is provided on our Law Enforcement Guidelines page or to law enforcement agencies upon request. Law enforcement officers should use that channel for the fastest response.
International Considerations: Jaaspire is a global service. We cooperate with law enforcement from various countries in accordance with applicable laws and treaties. If you are a foreign law enforcement agency seeking data, please use the proper international legal process (such as MLAT or letters rogatory if required). We will respond as per U.S. law and any local laws if applicable.
Regulatory Authorities: In addition to police, we cooperate with regulatory bodies (for example, data protection authorities, financial regulators, or online safety regulators like Ofcom in the UK or the eSafety Commissioner in Australia). If such regulators contact us about violations or user complaints, we will address their inquiries promptly. Jaaspire is subject to oversight by certain regulators – for instance, Ofcom (under the UK Online Safety regime) and data protection authorities for privacy. We respond to their requests for information or compliance in a thorough and timely manner, as evidenced by recent regulatory expectations in our industry. Failure to cooperate with regulators can result in penalties, which we actively seek to avoid by maintaining open channels with those authorities.

Importantly, community reporting plays a key role in law enforcement cooperation. We encourage users to report any content they suspect is illegal or dangerous. Every post or account on Jaaspire has a report function, and users can also email details to [email protected] – community reports help us identify and address serious issues quickly. We consider our users partners in keeping the platform safe. When we receive such reports, as described, we act immediately to investigate and, if warranted, involve law enforcement. Jaaspire will also provide certified records or evidence to law enforcement and courts as needed to support the prosecution of crimes that have a nexus to our platform (e.g. account records for a court case, content metadata, etc., in line with our Privacy Policy and legal obligations).

6. Appeals and External Remedies

We recognize that not every decision will satisfy all parties. Thus, Jaaspire provides opportunities for appeal and external recourse:

6.1. Appeal Rights and Process

If you are not satisfied with the outcome of a complaint you filed or a decision Jaaspire made affecting you, you generally have the right to appeal:

Appealing Content Moderation Decisions: If your content was removed, your account was suspended/banned, or you received a policy violation warning, and you believe this was in error, you can appeal that decision. Typically, the notice you received from us (about the content removal or suspension) will include instructions on how to appeal (often directing you to fill out a “Deactivation Appeal Form” or to email our appeals address). To initiate an appeal, provide the reference to the decision (e.g., the content ID or date of the action) and the reasons you believe the decision was wrong. Include any supporting evidence. This appeal process is essentially handled as a complaint review: we will have a separate reviewer (or team) re-examine the matter impartially. Appeals of moderation decisions should be submitted within a reasonable time (for example, within 30 days of the action) to ensure we can properly review. We endeavor to resolve appeals promptly (usually within a few days to a week). The outcome of an appeal will be communicated to you in writing. If the appeal is successful, we may reinstate content or restore account privileges (with possible conditions to prevent future issues). If the appeal is denied, we will uphold the original decision; in such case, we’ll consider the matter closed internally (subject to any further external options you may have, described below).
Appealing a Complaint Outcome (Third-Party): If you filed a complaint about someone else’s content or behavior and we decided not to take action (i.e., we found no violation and left the content up or the user active), you can appeal that outcome as well. To do so, contact us (via support email or our form) and reference the complaint number or decision, stating why you believe it was incorrect. Provide any new or additional information that might have been overlooked. A different moderator or a more senior team member will review the appeal. If on appeal we agree that the content should be removed or action taken, we will do so. If we again conclude that our initial decision was correct, we will inform you that the content will remain and consider the matter closed (barring new evidence). Note: In some cases, if you remain unsatisfied after appeal, you may have external avenues (see Section 6.2) such as mediation or regulatory complaints, especially if you’re an EU or UK user.
Limitations: Not every minor issue is subject to a formal appeal. Our support team’s day-to-day resolutions (like refund decisions, minor courtesy credits, etc.) might be final. Appeals are mainly meant for significant decisions (account bans, content removal/leave-up decisions, policy violation findings, etc.). That said, if you strongly feel any support resolution was in error, you can always ask for escalation, and we will review if appropriate.
Multiple Appeals: Generally, Jaaspire will allow one appeal per issue. We will not engage in infinite re-reviews. If an appeal has been decided and you continue to disagree, you should seek an external remedy or accept that we have made our final platform decision. Continuing to submit repeat complaints or appeals on the same matter after a final decision may be considered abuse of the process. However, if you do obtain new evidence or there’s a material change in circumstances, we might make an exception and review again.

6.2. External Dispute Resolution and Regulatory Options

In the event that our internal complaint and appeal process does not resolve your issue to your satisfaction, or if you prefer to use an outside mechanism, you have additional options:

EU/EEA Mediation & ODR: If you reside in the European Union or European Economic Area, you may (but are not required to) seek to resolve a dispute through an EU consumer mediation service or the European Online Dispute Resolution (ODR) platform. The ODR platform (accessible via the European Commission’s website) allows consumers and businesses to find a neutral third-party dispute resolution body. While Jaaspire’s internal process is designed to comply with Article 17 of the Digital Services Act (which mandates an internal complaint system), you also have the right under the DSA to use out-of-court dispute settlement. Jaaspire is not obligated to agree to any specific mediator, but we will consider in good faith any request for mediation. In general, we are willing to cooperate with certified dispute resolution bodies for EU users when appropriate (except in very limited circumstances).
Regulatory Complaints (EU Digital Services Act): If you believe Jaaspire has systemically failed to comply with the DSA or has infringed your rights under the DSA, you have the right to lodge a complaint with your country’s Digital Services Coordinator (the national authority overseeing digital platforms). This would typically be an option if, for example, you think Jaaspire’s handling of illegal content notices or user rights under the DSA is not adequate. We will cooperate with any inquiries from Digital Services Coordinators and will abide by their decisions or guidance as required by law.
United Kingdom – Ofcom and Online Safety Act: Jaaspire falls under the scope of online safety regulation in the UK. Ofcom is the designated regulator under the UK Online Safety Act (OSA). UK users with concerns about Jaaspire’s practices (e.g. how we handle harmful content) can contact Ofcom or the UK Information Commissioner’s Office (ICO) for privacy issues. Additionally, under the OSA, UK users have a statutory right to bring a claim against Jaaspire for breach of contract if we fail to meet certain commitments in our Terms of Service regarding content removal or account actions. This means, for example, if we unjustifiably remove your content contrary to our terms or fail to remove content as promised, you could pursue a legal claim in UK courts. Our Terms of Service incorporate these requirements, and we strive to honor our contractual duties to avoid such disputes. This is an additional remedy aside from complaining to us or to Ofcom.
Australia – eSafety Commissioner: Jaaspire is also mindful of Australia’s Online Safety laws. We note that Australia’s eSafety Commissioner has authority to receive complaints, particularly about cyberbullying, image-based abuse (non-consensual intimate images), and certain illegal content accessible in Australia. Users in Australia can contact the eSafety Commissioner to report serious concerns about online safety on Jaaspire. The eSafety Commissioner can issue removal notices to us for certain content. We comply with such notices promptly to avoid penalties.
Other Regions: If other jurisdictions have similar regulatory bodies or mediation schemes (for example, some countries have consumer protection agencies or industry self-regulation bodies), you may have recourse through those as well. Jaaspire will publish information about any such mechanisms as required by law. For instance, if there is a state agency or Better Business Bureau program in a given locale for online services, you can utilize those, though our participation may be voluntary.
Legal Action: Finally, you always have the right to seek formal legal action by filing a claim in court or through arbitration (if our Terms of Service specify arbitration for disputes). We hope to resolve issues without litigation, but this policy does not limit any legal rights or remedies you may have. If you believe you have a legal claim against Jaaspire or another user, this policy does not prevent you from pursuing that through the judicial system. (However, note that our Terms of Service may contain an arbitration clause or class action waiver that could apply – please review our Terms for the dispute resolution clause.)

Important: We encourage users to exhaust the internal complaint/appeal process before seeking external remedies, as many issues can be resolved quickly and amicably internally. Using external avenues (like regulators or courts) typically takes more time and resources for all involved. That said, Jaaspire acknowledges the oversight of regulators and will comply with all applicable laws and regulatory orders.

7. Additional Notes and Conclusion

Confidentiality and Privacy: Complaints are handled confidentially. We share information about complaints only with those who need to know in order to investigate or resolve the issue (e.g., relevant Jaaspire staff, the user involved, or law enforcement if applicable). Publicly, we may include data about complaints in transparency reports (e.g., number of complaints, types of issues, outcomes) but these will be aggregated and anonymized. We also protect the privacy of complainants and affected users in line with our Privacy Policy. For example, if you report someone for misconduct, we won’t disclose your identity to that person, except if required by law or with your permission.
No Retaliation: Jaaspire strictly prohibits retaliation against anyone who in good faith submits a complaint or report. Users who harass or threaten a complainant will face serious action. If you feel you are being retaliated against for filing a complaint, please let us know immediately.
Amendments: This Complaint Policy may be updated from time to time. We will notify users of significant changes (for example, via email or a notice on our site). Continued use of Jaaspire after updates signifies acceptance of the revised policy. We include a “Last Updated” date at the top of this policy for reference.
Relationship to Terms of Service: This Policy is incorporated into Jaaspire’s Terms of Service. In the event of any conflict between this policy and the Terms, the Terms of Service (and any legally mandated provisions) will govern. This policy is designed to clarify our procedures and commitments; it does not create new legal rights against Jaaspire beyond those in the Terms or applicable law. Nothing in this Policy is intended to waive or limit any legal protections or immunities Jaaspire enjoys under laws such as 47 U.S.C. §230 (CDA §230), or to limit your rights under applicable law. It is a transparent guide to our practices and not a contractual promise of perfect results.
Questions: If you have any questions about this Complaint Policy or how it works, please contact Jaaspire Support ([email protected]). We are here to help and ensure that Jaaspire remains a safe, fair, and lawful platform for everyone.

By following this policy, Jaaspire aims to address complaints swiftly and fairly, maintaining trust with our community and complying with our legal obligations. We appreciate the involvement of our users in reporting problems and we commit to continuously improving our processes to better serve you.

Sources: To develop this policy, Jaaspire has modeled its approach on industry standards and legal requirements, including policies of similar platforms like OnlyFans and related services, as well as compliance guidelines under laws such as the Digital Services Act and Online Safety Act. (For reference, see similar complaint handling frameworks by platforms, content removal and appeal procedures, abuse prevention measures, and legal compliance provisions which have informed the provisions above.) Jaaspire’s implementation is tailored to our community’s needs and will evolve with the regulatory landscape.